Shipping/Production/Refunds

Delivery:

  • Our shipping is at a flat rate of R65.
  • We have two shipping options available:
    • To your door (your address)
    • To a locker (closest Pudo locker, you will receive a code to open the locker) – please follow this link to see if there is a Pudo locker in your area. https://www.pudo.co.za/where-to-find-us.php
    • Local pickup in Orania, Northern Cape.
  • We ship anywhere in South Africa.
  • Products in stock will be delivered within 3-5 business days. (Please contact us if you need it shipped sooner.)
  • Products that need to be made will be shipped within 3-4 weeks for fabric in stock and if fabric need to be ordered, it will be shipped within 6-8 weeks.

Production:

  • We have some products in stock and some need to be made.
  • Please check whether the product you want to order is in stock or needs to be made.
  • Products that are in stock will be shipped within 3-5 business days. (Please arrange if you need it sooner.)
  • Production time is 3-4 weeks if fabric is in stock.
  • If fabric needs to be ordered, production time is 6-8 weeks.

Returns and Refunds:

  • If a product needs to be returned and refunded, we need to be informed within 3 days after receiving your order.
  • The product needs to be returned within 7 business days, unused, unwashed and without damaged.
  • Client will be refunded within 7 business days after product has been returned.
  • If a product needs to be returned due to a fault on our side (wrong item, fabric or size ordered, damage from our side), shipping will be on us. (Photo’s will need to be send .)
  • If a product is to be returned due to customer not liking the product, not want it anymore, customer ordered wrong size, colour or item, shipping will be on the customer’s account and only 80% will be refunded.
  • If we have not been informed within 3 business days after receiving your order, shipping will be on customer’s account.